Shipping policy
Order Processing
Orders will be processed within 1 to 3 business days once payment is verified. Weekends and public holidays are excluded from processing time. During big sales events, processing may take extra time, and we will send email notifications to you if delays occur.
Shipping Options & Estimated Delivery
All packages ship from our UK warehouse.
- Express Shipping: £9.50 for orders under £50. Estimated transit: 2–17 business days after dispatch.
- Standard Shipping: Complimentary on orders £50 and above. Estimated transit: 3–25 business days after dispatch.
Delivery timelines are estimates only and cannot be guaranteed. Delays may happen due to customs inspections, remote locations, bad weather, courier disruptions or other uncontrollable situations.
Package Tracking
Once your package leaves our warehouse, a confirmation email containing your tracking number will be sent. Please allow up to 48 hours for the courier’s system to refresh and show tracking updates.
Shipping Address
Double-check your shipping address before placing your order. No address changes or reroutes can be made after shipment. We take no responsibility for lost or returned packages caused by wrong, incomplete or expired addresses provided by customers.
Customs Fees & Import Tax
International shipments may incur import duties, taxes or customs clearance fees in your destination country. These extra costs belong to the buyer and are not covered by item prices or shipping charges.
Damaged & Lost Goods
If items arrive damaged, reach out to us within 48 hours upon delivery and attach clear photos of packaging and goods. If tracking marks the parcel delivered but you haven’t received it, contact our support within 21 days after shipment so we can open an investigation.